When is a defect urgent enough to mark high priority?

Admin starter thread for engineers.

Scenario: When is a defect urgent enough to mark high priority?

What would you record first on site, and what would you want included in the customer-facing report?

Useful structure:

• Panel make/model and exact event text.
• Zone, loop, address, device label and physical location.
• Whether the issue is active, historic, repeat or intermittent.
• Readings, isolations, resets, substitutions or limitations.
• Likely cause versus confirmed evidence.
• Recommended next action for the customer.

Keep answers practical and evidence-led. This discussion is for engineering support only and does not replace competent inspection, site procedures, manufacturer documentation or applicable standards.

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