The Complete Platform for Fire Alarm Engineers
AI fault diagnosis, engineering calculators, digital fault history, report writing, and a community of fire alarm engineers — in one platform.
No credit card required · Built for UK fire alarm engineers · Works on mobile
The Reality of Fire Alarm Engineering
Every engineer knows these. The platform is built around solving them.
Fault codes buried in 400-page manuals
The answer exists somewhere. Finding it fast on site is another matter entirely.
Service reports written at midnight
Three visits in one day. The reports get done from memory at 11pm.
Battery calculations on scraps of paper
Every job needs them. Scribbled workings, safety margins guessed, never saved.
No memory of what faults that site has had before
New engineer, same site, same fault — diagnosed from scratch again.
Every manufacturer works differently
Apollo isn't Gent. Gent isn't Advanced. The knowledge doesn't transfer automatically.
Knowledge walks out the door
Senior engineer leaves. Everything they knew about that panel goes with them.
Incognito Fire & Security Professional brings everything together.
One platform. Every tool a working engineer needs.
AI Fault Assistant
Describe the fault, get structured diagnosis with root causes and what to test next.
Fault Database
833+ fault codes across 17 manufacturers. Search by code, symptom or panel model.
Engineer Toolkit
10 BS 5839-1 calculators: battery, voltage drop, SPL, detector spacing and more.
AI Report Writer
Generate professional service, fault and commissioning reports in minutes.
My Sites
Track fault history, files, notes and service records for every site you maintain.
Manufacturer Hubs
Dedicated knowledge sections for Apollo, Gent, Advanced, Protec and more.
Community Forum
Ask other engineers, share verified fixes, build the industry knowledge base.
Verified Solutions
Community-verified fault fixes reviewed before entering the AI knowledge base.
Mobile App
Installs on any phone. Works in low-signal areas. Designed for on-site use.
Digital Logbook
Time-stamped, exportable records replacing the paper site logbook.
Built for how engineers actually work
“Called to a Protec 6500 loop open circuit at 7pm. Searched the fault database on-site. Resolved in 40 minutes.”
“Battery calculation for a new Cat L2 system — 24h standby, 48 devices. Result with safety margin in 90 seconds.”
“Service report for three sites entered after morning visits. PDF to each client by lunchtime.”
“New engineer on the team. Within a week they're finding Gent Vigilon faults independently.”
Covers every panel your engineers work on
17 manufacturers. Dedicated hub pages with fault guides, common issues and diagnostics.
Simple, transparent pricing
7-day free trial · No credit card required · Cancel anytime
Engineer
- ✓Unlimited AI queries
- ✓Unlimited fault database
- ✓5 calculators
- ✓Basic report writer
- ✓30-day fault history
Pro Engineer
- ✓Unlimited AI queries
- ✓All 10 calculators
- ✓Full report writer + PDF
- ✓Digital logbook
- ✓My Sites + fault history
- ✓Verified solutions
Company
- ✓5–30 seats
- ✓Company admin dashboard
- ✓Shared fault history
- ✓Team reports
- ✓Branded reports
- ✓Priority support
All prices exclude UK VAT at 20%, added at checkout.
Professional Engineering Tool
Incognito Fire & Security Professional is a support tool for qualified fire alarm engineers. It does not replace BS 5839-1, manufacturer technical documentation, or the judgement of a competent engineer. Users remain responsible for all on-site decisions and completed work.
Frequently asked questions
What is Incognito Fire & Security Professional?+
A complete operating platform for qualified fire alarm engineers — combining AI fault diagnosis, an 833+ fault code database, 10 engineering calculators, a report writer, site management tools, a digital logbook, and a community forum in one place.
Is this a replacement for BS 5839-1?+
No. Incognito Fire & Security Professional is a support tool for qualified engineers. It does not replace BS 5839-1, manufacturer technical documentation, or the judgement of a competent engineer. Users remain responsible for all on-site decisions.
How accurate is the AI fault diagnosis?+
The AI is trained on structured fault data from 17 manufacturers and returns a 7-section diagnostic output: fault description, likely causes, diagnostic steps, safety checks, resolution, parts, and references. It always defers to manufacturer documentation and tells you when something needs verification.
What manufacturers are covered?+
Apollo (XP95 & Discovery), Hochiki ESP, Advanced MxPro 5, Gent Vigilon, Protec 6500, Morley ZX, Kentec Syncro, C-TEC XFP, Notifier NFS2, Siemens Cerberus, Texecom Premier Elite, Ziton ZP3 and more — 17 manufacturers in total.
Does it work on mobile?+
Yes. The platform is a Progressive Web App that installs on any phone. It's designed for use at the panel, in low-signal areas, with large touch targets and fast load times.
Can companies manage multiple engineers?+
Yes. The Company plan starts at £99/mo for 5 seats and scales to 30 seats. It includes a company admin dashboard, shared fault history across your team, and branded reports.
How is the knowledge base kept up to date?+
The fault database is maintained by the platform team and supplemented by community-verified solutions from working engineers. New manufacturer data is added regularly and changes are logged in the changelog.
Can apprentices use it?+
Yes, with supervision. The platform is an excellent training tool — apprentices can search fault codes, read diagnostic procedures, and follow calculator workflows. All AI outputs clearly state they require verification by a competent engineer.
Can I cancel anytime?+
Yes. There are no lock-in contracts. Cancel from your account settings at any time and you retain access until the end of your billing period.
Is there a free version?+
Yes. The free tier gives you 5 AI queries/day, 20 fault searches/day, the battery calculator, and forum read access — no credit card required. The 7-day free trial unlocks the full Engineer plan.
Join fire alarm engineers already using the platform
Start free. No credit card required. Full access for 7 days.