Help Centre
Answers to common questions about Incognito Fire & Security Professional.
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โ ๏ธ Important: Engineering Responsibility
Incognito Fire & Security Professional is a reference tool for competent persons.
It does not replace:
- โข BS 5839-1 (Fire Detection and Fire Alarm Systems)
- โข Manufacturer installation and maintenance documentation
- โข Site-specific risk assessments and method statements
- โข Commissioning and handover procedures
- โข Professional judgement of a qualified engineer
All outputs must be verified against current manufacturer documentation and applicable standards before use on site. The engineer remains fully responsible for work carried out.
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