Contact & support
Questions, feedback, or a problem with the service? We're happy to help — email us and we'll get back to you.
Common questions
My subscription isn't showing as active
Sign out and sign back in — subscription status is checked at login. If it still shows inactive, email support@incognitofiresecurity.com with your email address and we'll look into it.
How do I cancel?
Website subscriptions are managed from Dashboard → Billing. iOS in-app subscriptions are managed from your Apple Account subscriptions. Access continues until the end of your billing period.
I found an error in the fault database
Please email support@incognitofiresecurity.com with the manufacturer, panel model, fault code and what you believe is incorrect. We investigate and update the database within 48 hours.
Can I get an invoice for my subscription?
Website subscriptions receive Stripe invoices by email and in Dashboard → Billing. iOS in-app purchase receipts are provided by Apple.
For anything safety-critical on a live system, always follow site procedures and the manufacturer manual first — this service is guidance only.
Incognito Fire & Security is a trading name of Shop Incognito Ltd.