Acceptable Use Policy

This service is intended for qualified, competent fire and security engineers. It is a professional aid, not a substitute for training, competence, or manufacturer documentation.

• obtain or share engineer/installer access codes, default codes, or PINs, or to bypass, disable, or defeat life-safety functions;
• carry out work beyond your competence, or in place of the manufacturer manual, BS 5839-1, or the site cause & effect / risk assessment;
• act on unverified specifics without confirming them against manufacturer documentation;
• compromise the integrity or availability of any life-safety system.

Extra caution and site-specific verification are required for suppression release, smoke control, AOVs, lifts, evacuation interfaces, door release/hold-open, plant shutdown, monitoring/ARC, and situations involving multiple simultaneous faults. The assistant will flag these, and such queries may be logged for safety and quality purposes.

We may log high-risk queries and usage to maintain a record of the context in which guidance was given, to improve safety, and to investigate misuse. See our Privacy Policy.