Engineer Use Guidelines
Last updated: 19 July 2026
Who this is for
These guidelines set out how to use Incognito Fire & Security responsibly. The service is a professional aid for competent fire and security engineers — it supports your judgement, it does not replace it.
Authority comes first
Treat all guidance here as the lowest tier of authority. Always defer, in order, to: the manufacturer's manual for the exact panel and firmware; applicable law, the adopted code or standard and authority requirements; and the site-specific cause & effect, approved design and risk assessment.
Verify before you act
- Confirm any specific value, code meaning, or procedure against the manufacturer manual.
- Treat fault-database records marked "Provisional" as unverified starting points.
- Never rely on the assistant for engineer access codes, bypass steps, or anything that defeats a life-safety function — these are not provided and must not be sought.
High-risk work
For suppression, smoke control, AOVs, lifts, evacuation interfaces, door release/hold-open, plant shutdown, monitoring/ARC, or multiple simultaneous faults, obtain site-specific verification and involve a competent person before acting. These queries may be logged for safety and quality purposes.
Monitoring
Before testing that could generate signals, coordinate with the applicable monitoring, receiving, central or supervising station and follow its approved test procedure. Restore and confirm normal monitoring before leaving site; do not assume that "on test" is the correct procedure in every market or installation.
Help us keep it accurate
If you spot an inaccurate record or a broken resource link, please report it so we can correct it. Accurate, verified data protects everyone.