Terms of Service

By accessing or using Incognito Fire & Security Professional (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service. Continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms.

These Terms constitute a legally binding agreement between you (“the User”) and Shop Incognito Ltd, trading as Incognito Fire & Security (“the Operator”, “we”, “us”, “our”).

Incognito Fire & Security is a trading name of Shop Incognito Ltd.

Incognito Fire & Security Professional is a subscription-based software-as-a-service platform providing:

• an AI-powered diagnostic assistant to help troubleshoot fire detection and security system faults;
• a searchable fault code database compiled from manufacturer and industry sources;
• a curated directory of manufacturer technical resources and documentation links; and
• supporting reference tools and information for professional engineers.

The Service is a reference and diagnostic support tool only. It does not replace BS 5839-1, BS 7273, EN 54 series, manufacturer installation and maintenance documentation, site-specific risk assessments, method statements, commissioning procedures, or the professional judgement of a qualified and competent engineer. All outputs provided by the Service must be independently verified before any work is carried out on site. The engineer and their employer remain solely and fully responsible for all work carried out on fire detection, alarm, and security systems.

The Service is designed and intended exclusively for use by competent persons working in the fire detection, alarm, and security industry in the United Kingdom. “Competent person” means a person who holds relevant industry qualifications and/or certifications (such as those issued by the Fire Industry Association (FIA), BAFE, NSI, SSAIB, or equivalent) and who has the skills, knowledge, and experience to carry out work on fire detection and alarm systems safely and in compliance with applicable standards and regulations.

By registering for the Service, you confirm that:

• you are at least 18 years of age;
• you are using the Service in a professional capacity within the fire and security industry;
• you have the competence to critically evaluate and verify information provided by the Service before acting upon it;
• you are not using the Service as a layperson to carry out work without appropriate qualifications; and
• you accept sole responsibility for how you use information provided by the Service on site.

Access to certain features of the Service requires an active paid subscription. The following billing terms apply:

• Plans and pricing: Subscription plans and prices are as displayed on our pricing page at the time of purchase. We reserve the right to change prices; you will be given at least 30 days’ advance notice of any price change affecting your existing subscription.
• Payment processing: Website payments are processed by Stripe, Inc. iOS app subscriptions are processed by Apple In-App Purchase. We do not store your card details.
• Auto-renewal: Subscriptions renew automatically at the end of each billing period (monthly or annually, as applicable) unless you cancel before the renewal date.
• Cancellation: You may cancel website subscriptions from your account settings or by contacting support. iOS in-app subscriptions are managed through your Apple Account subscriptions. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date.
• Refunds: Fees already paid are non-refundable except where required by applicable law (including the Consumer Rights Act 2015 where applicable). Partial-month refunds are not provided.
• Free tier: A limited free tier may be available; its scope is as displayed in the application and may be changed or discontinued at any time with reasonable notice.

You agree to use the Service only for lawful professional purposes and in accordance with these Terms. You must not:

• use the Service if you are not a competent person in the fire and security industry;
• use the Service to obtain information for use by persons who are not competent to act on it;
• attempt to reverse-engineer, decompile, disassemble, or extract the source code, algorithms, or underlying data from the Service;
• scrape, crawl, or systematically extract data from the fault database or any part of the Service by automated means without our written permission;
• share your account credentials with any other person; each subscription is for individual use only;
• attempt to circumvent or disable any technical protection measures;
• use the Service in any way that could damage, disable, overburden, or impair the Service or its infrastructure;
• use the Service to develop a competing product or service;
• seek or act on any information that could compromise the safety of any fire detection or life-safety system; or
• misrepresent the source or authority of information obtained from the Service.

We may suspend or terminate your account immediately if we reasonably believe you are in breach of these acceptable use obligations.

The Service incorporates large language model (LLM) technology to provide diagnostic guidance. You acknowledge and accept that:

• AI-generated responses are advisory only and are not guaranteed to be accurate, complete, current, or applicable to your specific situation;
• AI responses have not been reviewed or validated by a qualified engineer in real time;
• AI responses must always be verified against current manufacturer installation and maintenance documentation, applicable British Standards, and site-specific risk assessments before any action is taken; and
• we make no warranty as to the fitness of AI responses for any particular purpose and accept no liability for loss or damage arising from reliance on AI-generated content.

All intellectual property rights in the Service — including the fault database, AI model configurations, system prompts, software, user interface, content, branding, and any compilations or curation of manufacturer data — are owned by or licensed to the Operator.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your professional purposes during the term of your subscription. You may not copy, distribute, republish, sell, or sublicence any part of the Service or its content.

Manufacturer names, product names, and standards references are the property of their respective owners and are used for identification purposes only.

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service you acknowledge that you have read our Privacy Policy and consent to the processing of your data as described therein.

To the fullest extent permitted by applicable law, the Operator excludes all liability for:

• any direct, indirect, incidental, special, consequential, or punitive loss or damage;
• loss of profit, revenue, data, goodwill, or anticipated savings;
• injury to persons or property arising from reliance on information provided by the Service;
• any failure of a fire detection, alarm, or security system following work carried out in reliance on information from the Service; or
• any regulatory penalty, enforcement action, or compliance failure arising from use of the Service.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

To the extent any liability cannot be fully excluded, the Operator’s total aggregate liability to you in connection with the Service shall not exceed the total amount you paid for the Service in the twelve months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless the Operator, its directors, employees, agents, and successors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Service;
• any breach of these Terms by you;
• any work carried out by you or on your behalf in reliance on information from the Service; or
• any claim by a third party arising from your use of information obtained through the Service.

The Service integrates with third-party services including Stripe (payments), Supabase (database and authentication), Anthropic (AI processing), and Vercel (hosting). Your use of the Service involves data being processed by these third parties; their respective terms and privacy policies also apply. We are not responsible for the availability, accuracy, or conduct of any third-party service.

Links to external manufacturer documentation, standards bodies, or other third-party resources are provided for convenience only. We do not endorse or warrant the accuracy or currency of any externally linked content.

We do not guarantee uninterrupted or error-free availability of the Service. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, including updating content in the fault database. We will endeavour to provide reasonable advance notice of any material changes to core features, except where changes are required for security, legal compliance, or urgent operational reasons.

These Terms are governed by and construed in accordance with the laws of England and Wales. You and the Operator each irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising out of or in connection with these Terms or the Service.

We may update these Terms from time to time. We will give you at least 14 days’ advance notice of any material changes by email and/or a prominent notice within the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service before the changes take effect. You may cancel your subscription at any time from your account settings.

If you have any questions about these Terms, please contact us at: support@incognitofiresecurity.com

Incognito Fire & Security is a trading name of Shop Incognito Ltd. support@incognitofiresecurity.com