AI & Engineering Disclaimer

Incognito Fire & Security Professional is a reference and diagnostic support tool. It provides information to assist competent engineers — it is not a substitute for professional training, certification, or judgement, and it is not a regulated engineering service.

The Service provides access to an AI assistant, a fault code database, and manufacturer resource links. These are tools to help a qualified engineer work more efficiently. They do not replace the engineer’s own competence, applicable law, locally adopted codes and standards, AHJ or local-authority requirements, the manufacturer’s official documentation, or the site-specific risk assessment and cause-and-effect matrix.

This platform is designed exclusively for:

• qualified fire alarm and security engineers;
• persons holding the qualifications, licences and authorisations required for their role and jurisdiction; and
• persons who are competent and authorised to work on the relevant fire and life-safety systems under the requirements applicable to the project.

If you are not a competent person in the fire and security industry, you should not act on any information provided by this platform.

The AI assistant uses machine learning to provide diagnostic guidance. You must understand and accept that:

• AI responses may be inaccurate, incomplete, or outdated;
• AI responses have not been reviewed by a qualified engineer;
• AI responses must always be verified against:
  • current manufacturer installation and maintenance documentation for the exact panel model and firmware version;
  • current locally adopted codes and standards, including the applicable edition and amendments;
  • site-specific risk assessments and method statements; and
  • your employer’s standard operating procedures.
• the AI assistant is the lowest tier of authority — it must always be overridden by manufacturer documentation, applicable standards, and site-specific assessments.

When diagnosing or resolving a fault on any fire detection or alarm system, information must be evaluated against the following authority classes. Their legal precedence depends on the jurisdiction and contract; retrieval order inside the platform is not legal priority:

1. Applicable law, regulator, AHJ or local-authority requirements and adopted codes
2. The manufacturer’s installation, operation and maintenance instructions for the exact regional model, configuration and firmware
3. Applicable standards recommendations and the site-specific fire strategy, cause-and-effect matrix, approved design and risk assessment
4. The engineer’s own professional judgement and training
5. This platform (reference and guidance only — lowest authority)

If there is any conflict between information provided by this Service and the manufacturer’s documentation or applicable standards, the manufacturer’s documentation and standards always take precedence.

The fault code database has been compiled from manufacturer documentation, industry sources, and engineering experience. You must understand that:

• records marked “Provisional” have not been independently verified against manufacturer documentation and are unconfirmed starting points only;
• all records should be cross-checked against the current manufacturer documentation before use on site;
• manufacturer documentation is updated periodically — always confirm you are working from the current version; and
• fault code interpretations may vary between panel firmware versions — always confirm the exact panel model and software version before acting on fault database information.

The engineer and their employer remain solely and fully responsible for:

• all work carried out on fire detection and alarm systems;
• compliance with the law, adopted codes, standards and approvals applicable to the work;
• ensuring systems are left in a safe and fully functional state following all work;
• appropriate coordination with the applicable monitoring service before and after testing;
• notification to the building owner or responsible person of any outstanding faults, impairments, or deficiencies;
• accurate completion of fire log books, service records, and all required maintenance documentation; and
• compliance with all health and safety obligations, including working at height and lone working policies.

Special care and independent verification are required before carrying out any work on systems that interface with high-risk functions, including but not limited to:

• fire suppression systems (gaseous, water mist, or sprinkler pre-action interfaces);
• smoke control systems and automatic opening ventilation (AOV);
• voice alarm, evacuation alert and emergency communication systems;
• refuge and two-way communication systems;
• lift recall and firefighters’ lift systems;
• plant shutdown and process interlock systems;
• electromagnetic door release and hold-open devices;
• direct-line monitored, manual-only or other jurisdiction-specific alarm categories; and
• any interface where system activation could cause injury or significant property damage.

For all high-risk systems: obtain and follow the site-specific cause-and-effect matrix; confirm all interface details with the system integrator or specialist contractor; and do not rely solely on this platform for guidance.

Before carrying out any testing that may generate fire alarm signals or fault conditions on a monitored system:

1. Contact the applicable monitoring service, ARC, central station or supervising station directly.
2. Use that service’s approved test procedure before beginning testing.
3. Restore the system and transmitted functions after testing is complete.
4. Confirm normal monitoring has been restored before leaving site.

Failure to follow this procedure may result in unnecessary emergency service attendance with associated costs and regulatory consequences.

The Service may cite standards and codes from multiple organisations and jurisdictions. A citation is a structured reference or summary, not a reproduction of the standard and not evidence that a particular edition has been adopted for your project. Confirm the issuing organisation, edition, effective status, local adoption and official source before relying on any reference. A reference does not imply that the Service incorporates the full document or that an output constitutes compliance.

To the fullest extent permitted by applicable law, Shop Incognito Ltd, trading as Incognito Fire & Security, accepts no liability for any loss, damage, injury, regulatory penalty, or consequence of any kind arising from reliance on information provided by this platform. This includes reliance on AI-generated responses, fault database records, or linked manufacturer resources.

Nothing in this disclaimer excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

For the full terms governing your use of this Service, see our Terms of Service.