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Everything you need to clear faults faster

Two tools — an AI assistant and a searchable fault database — built for how fire alarm engineers actually work. Mobile-first, standards-aware, and safety-conscious.

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17
Manufacturers
49+
Panel systems
833+
Fault records
9,200+
Knowledge items
Feature 01

AI Troubleshooting Assistant

Describe the fault in plain English — "MxPro 5 showing network fault on loop 2, devices past address 40 dropping off" — and get a structured response with ranked probable causes, an ordered diagnostic procedure and suggested resolutions.

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Manufacturer-aware — Specify the panel manufacturer and model to get responses tuned to that system's architecture, common failure modes, and menu navigation.
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Standards-cited responses — Where EN 54, BS 5839-1:2025 or BS 7273 apply to the diagnostic procedure, the assistant cites the relevant clause. You're not just getting advice — you're getting advice anchored to the standard.
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Structured markdown output — Responses render as numbered steps, code-formatted menu paths, bold fault codes and clearly separated sections. Easy to follow at the panel with one hand on your phone.
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Plain-English input — No need to know the exact fault code. Describe what you see — LEDs, error messages, zone behaviour — and the assistant interprets the symptoms.
AIExample response

Query: "Apollo XP95 open circuit fault on loop 1, zone 4. 3 detectors showing offline."

Probable causes (ranked)

  1. Cable break between last online device and first offline device
  2. Faulty detector base causing loop interruption
  3. Corroded or loose termination at junction box
  4. Failed isolator module not bridging the open circuit

Diagnostic procedure

  1. Note the last online address before the break
  2. Physically locate that device and check continuity forward
  3. Inspect cable at any junction boxes between offline devices
  4. Remove and reseat detector bases — check pins for damage
  5. Check isolator module status per XP95 datasheet

⚠ Guidance only. Verify against Apollo XP95 Technical Manual and BS 5839-1:2025.

Fault Database — Search filters

ManufacturerApollo
Panel systemXP95 Series
Device typeOptical detector
Fault typeOpen circuit
47 matching records →
XP95 — Loop open circuit: cable break between addressed devices
XP95 — Loop open circuit: faulty isolator module
XP95 — Loop open circuit: corroded termination in field junction box
Feature 02

Searchable Fault Database

833+ verified fault records covering 49 panel systems. Filter by manufacturer, panel model, device type, fault code, or symptom. Built for fast lookups on site.

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Multi-field filtering — Filter simultaneously by manufacturer, panel, device type and fault type. Drill down to exactly the records relevant to your situation.
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Fault codes and symptoms — Search by the exact fault code displayed on the panel, or by the symptom you're observing. Both paths reach the same records.
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Structured records — Each record includes: fault description, probable causes, diagnostic steps, resolution procedure, and relevant standards references.
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Verified data, clearly flagged — Provisional entries are marked until reviewed by our engineering team. You always know the confidence level of the data you're working with.
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Mobile-first design

Every screen is designed for one-handed use on a phone, standing at a panel. Large tap targets, readable text in poor lighting, fast load times on mobile data. The fault database and AI assistant both work without needing a laptop.

  • Optimised for 4G/5G connections on site
  • No app install required — works in your browser
  • Fast lookup — results in under 2 seconds
  • Dark mode support for low-light environments
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Safety framework

The AI assistant operates within a strict safety hierarchy. It is guidance only — it sits below the manufacturer manual, BS 5839-1 and your site-specific cause & effect document. It will never provide installer access codes, bypass instructions, or procedures that could impair life-safety coverage.

  • No installer codes or bypass procedures
  • Always defers to manufacturer documentation
  • Standards citations in every diagnostic response
  • Guidance clearly labelled as non-authoritative
Manufacturer coverage

17 manufacturers, 49 panel systems

From Apollo XP95 to Xtralis VESDA aspirating systems — if you work on UK fire alarm and security panels, it's likely covered.

ApolloAdvancedProtecKentecMorley-IASHochikiGentC-TECEMSNittanFikeHaesXtralis/VESDAZetaASLBaldwin BoxallTexecom

New manufacturers added regularly. Request a manufacturer →

Feature 03

For teams — the Company plan

One subscription. Unlimited seats. Every engineer in your company gets full access — fault database, AI assistant, resources library — from £99/mo.

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Unlimited engineer seats

Add every engineer in the company. No per-seat fees, no seat limits.

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Consistent fault handling

Every engineer uses the same knowledge base and AI assistant. Fewer callbacks, better documentation.

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Priority data updates

New fault records and manufacturer additions reach Company plan subscribers first.

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Dedicated support

Direct support channel for Company subscribers — faster response times and escalation path.

Standards coverage

Built around UK fire safety standards

EN 54

European Standard for Fire Detection and Fire Alarm Systems — all parts relevant to fire alarm system components.

BS 5839-1:2025

Code of practice for the design, installation, commissioning and maintenance of fire detection and alarm systems.

BS 7273

Code of practice for the operation of fire protection measures — ancillary systems, door controls, suppression.