Everything you need to clear faults faster
AI fault diagnosis, a searchable fault database, engineering calculators, report writing, My Sites, a digital logbook, community tools and an app for iPhone, iPad and Android — built for how fire alarm engineers actually work on site.
Search the knowledge base
Jump straight into FAQs, training lessons, glossary terms, guides, articles, or manufacturer hubs.
AI Troubleshooting Assistant
Describe the fault in plain English — "MxPro 5 showing network fault on loop 2, devices past address 40 dropping off" — and get a structured response with ranked probable causes, an ordered diagnostic procedure and suggested resolutions.
Searchable Fault Database
Search fault records by manufacturer, product family, device type, code or symptom. Each result shows its review status, and where one is cited, the source document and page — most are checked against the source document they cite, and the rest are labelled as awaiting a source or still in review rather than appearing as confirmed field guidance.
Mobile-first design
Every screen is designed for one-handed use on a phone, standing at a panel. Large tap targets, readable text in poor lighting, fast load times on mobile data. The fault database and AI assistant both work without needing a laptop.
- Optimised for 4G/5G connections on site
- Works in your browser, or install the iPhone and iPad app
- Fast lookup — results in under 2 seconds
- Dark mode support for low-light environments
Safety framework
The AI assistant operates within a strict safety hierarchy. It is guidance only — it sits below manufacturer instructions, the adopted code or standard, authority requirements and site-specific cause & effect documentation. It will never provide access credentials or present a permanent impairment as an acceptable repair.
- No installer codes or bypass procedures
- Always defers to manufacturer documentation
- Relevant standards and manufacturer references where they apply
- Guidance clearly labelled as non-authoritative
30 manufacturers, 96 panel models
The reviewed technical catalogue spans 87 recorded product families, with official sources and clear evidence boundaries retained on published records.
New manufacturers added regularly. Request a manufacturer →
Zone Chart Designer
Turn a building plan, a pasted zone list, existing site data or a blank canvas into a clear, editable fire alarm zone chart. Draw detection and alarm zones, place panels and a full symbol library, and let the legend and title block build themselves — then validate and export for the panel enclosure.
A drawing aid for competent engineers — the final chart must be checked against the installed system, site documentation and applicable standards by a competent person.
- Box or polygon zones, greyscale-safe colours and patterns
- Panels, repeaters, “You are here” and a fire-alarm symbol library
- Auto legend, editable title block and multi-floor page packs
- Validation for duplicate, overlapping or unnamed zones
- Export to print, PDF (A4/A3/A2), high-res PNG and CSV schedule
For teams — the Company plan
One subscription for your whole team. Choose 5, 15 or 30 seats — every engineer gets full access to the fault database, AI assistant and resources library. Local pricing is shown only where a market-specific Company offer is configured.
5 to 30 engineer seats
Choose the seat tier that fits your team — 5, 15 or 30 seats. Scale up as you grow without switching plans.
Consistent fault handling
Every engineer uses the same knowledge base and AI assistant. Fewer callbacks, better documentation.
Dedicated support
Direct support channel for Company subscribers — faster response times and escalation path.
Standards scoped by market and jurisdiction
Official manufacturer and authority sources are kept distinct from standards references and engineering judgement.
Each structured reference records its organisation, edition, status, jurisdiction, verification and review date.
GB references remain available for GB work and explicit comparison, but are not silently applied to another market.