Everything you need to clear faults faster
AI fault diagnosis, a searchable fault database, engineering calculators, report writing, My Sites digital logbook, verified engineer solutions, community tools and a mobile PWA — built for how fire alarm engineers actually work on site.
Search the knowledge base
Jump straight into FAQs, training lessons, glossary terms, guides, articles, or manufacturer hubs.
AI Troubleshooting Assistant
Describe the fault in plain English — "MxPro 5 showing network fault on loop 2, devices past address 40 dropping off" — and get a structured response with ranked probable causes, an ordered diagnostic procedure and suggested resolutions.
Searchable Fault Database
Search source-verified fault records by manufacturer, product family, device type, code or symptom. Legacy records remain in review rather than appearing as confirmed field guidance.
Mobile-first design
Every screen is designed for one-handed use on a phone, standing at a panel. Large tap targets, readable text in poor lighting, fast load times on mobile data. The fault database and AI assistant both work without needing a laptop.
- Optimised for 4G/5G connections on site
- No app install required — works in your browser
- Fast lookup — results in under 2 seconds
- Dark mode support for low-light environments
Safety framework
The AI assistant operates within a strict safety hierarchy. It is guidance only — it sits below the manufacturer manual, BS 5839-1 and your site-specific cause & effect document. It will never provide installer access codes, bypass instructions, or procedures that could impair life-safety coverage.
- No installer codes or bypass procedures
- Always defers to manufacturer documentation
- Relevant standards and manufacturer references where they apply
- Guidance clearly labelled as non-authoritative
28 manufacturers, 87 panel models
28 public manufacturer hubs currently document 95 product families from official sources.
New manufacturers added regularly. Request a manufacturer →
Zone Chart Designer
Turn a building plan, a pasted zone list, existing site data or a blank canvas into a clear, editable fire alarm zone chart. Draw detection and alarm zones, place panels and a full symbol library, and let the legend and title block build themselves — then validate and export for the panel enclosure.
A drawing aid for competent engineers — the final chart must be checked against the installed system, site documentation and applicable standards by a competent person.
- Box or polygon zones, greyscale-safe colours and patterns
- Panels, repeaters, “You are here” and a fire-alarm symbol library
- Auto legend, editable title block and multi-floor page packs
- Validation for duplicate, overlapping or unnamed zones
- Export to print, PDF (A4/A3/A2), high-res PNG and CSV schedule
For teams — the Company plan
One shared workspace for your whole team. Choose 5, 15 or 30 seats — every engineer gets full access to the fault database, AI assistant and resources library — from £99/mo.
5 to 30 engineer seats
Choose the seat tier that fits your team — 5, 15 or 30 seats. Scale up as you grow without switching plans.
Consistent fault handling
Every engineer uses the same knowledge base and AI assistant. Fewer callbacks, better documentation.
Priority data updates
New fault records and manufacturer additions reach Company plan subscribers first.
Dedicated support
Direct support channel for Company subscribers — faster response times and escalation path.
Built around UK fire safety standards
European Standard for Fire Detection and Fire Alarm Systems — all parts relevant to fire alarm system components.
Code of practice for the design, installation, commissioning and maintenance of fire detection and alarm systems.
Code of practice for the operation of fire protection measures — ancillary systems, door controls, suppression.