Making fire alarm engineering faster, safer and more professional
Incognito Fire & Security Professional was built to solve a problem every engineer knows — turning up to a panel fault you've never seen before, with no quick way to look it up.
Engineers were on their own at the panel
Fire alarm engineering spans dozens of manufacturers, hundreds of panel variants, and thousands of possible fault codes. Fault codes vary between firmware versions. Panel behaviour changes after software updates. A fault you clear on one site's MxPro 5 might present differently on another.
Before Incognito F&S, the options were: call the manufacturer helpline (often queued), search forums and hope, or rely on institutional knowledge that walks out the door when experienced engineers move on.
There was no centralised, searchable, up-to-date knowledge base. No AI that understood the difference between an Apollo XP95 and an Apollo Discovery. No tool built specifically for the way engineers actually work — standing at a panel, phone in hand, under time pressure.
A complete engineering platform, on your phone
Incognito F&S covers the working day of a fire and security engineer. Its catalogue tracks 1,025 fault-code records, 28 manufacturer records and 87 panel models alongside evidence-led diagnostic, reporting and site tools.
Beyond fault diagnosis, the platform includes engineering calculators for battery capacity, voltage drop, SPL, detector spacing and cable sizing; a report writer that generates professional engineer reports; My Sites with a digital logbook for each installation; and a community of verified engineers who contribute field-tested solutions.
The result: fewer call-backs, higher first-fix rates and a more confident engineering team — whether you're a sole trader attending your first unfamiliar panel, or an operations manager who wants consistent fault-handling across a team of eight.
Built by engineers, for engineers
Every decision we make is shaped by how fire alarm engineering actually works on the ground.
Safety above everything
The AI assistant is guidance only — it sits below the manufacturer manual, BS 5839-1, and your site-specific cause & effect document in the authority chain. It will never suggest procedures that could impair life-safety coverage.
Standards compliance
Every diagnostic response is tuned to EN 54 and BS 5839-1. Where a standard applies, we cite it. Where current documentation should be deferred to, we say so. The assistant knows the difference between guidance and instruction.
Accuracy over speed
Provisional data is clearly flagged until verified by our engineering team. We would rather show you a smaller, accurate database than a large one with errors. Every fault record gets reviewed before it's published.
Built for the field
We design every screen for one-handed use on a phone, standing at a panel. No dense tables, no tiny buttons, no interfaces that require a desktop. If it doesn't work in the field, it doesn't ship.
Engineer-first
We're not a software company that happened to pick fire alarms. We built this tool because we understood the problem from the inside. Feedback from engineers shapes every update.
Continuously updated
The fault database grows every month as we add manufacturers, panel variants, reviewed records, and clearly labelled provisional guidance. When manufacturers release new panel firmware, we update the database. The tool gets more useful over time.
Aligned with UK fire safety standards
Every AI response and fault record is developed with UK fire safety standards in mind. We don't replace the standards — we help engineers apply them faster.
The core product standard covering components used in fire alarm systems. Our AI assistant understands component classifications and references the relevant part where applicable.
The UK code of practice for system design, installation, commissioning and maintenance. The assistant is tuned to this standard and will cite it when relevant.
Covers fire door controls, suppression systems, and other ancillary protection measures. Referenced where cause & effect relationships are involved.
Technical catalogue
28 manufacturer records, 87 panel models and 1,025 fault-code records. 28 manufacturer hubs and 95 product families have completed the separate source-review threshold.
Get in touch
Questions about the platform, fault database errors to report, or feedback from the field — we're always listening.
For fault database corrections, include the manufacturer, panel model, fault code and what you believe is incorrect. We investigate within 48 hours.
Incognito Fire & Security is a trading name of Shop Incognito Ltd.