Making fire alarm engineering faster, safer and more professional
Incognito Fire & Security Professional was built to solve a problem every engineer knows — turning up to a panel fault you've never seen before, with no quick way to look it up.
Building with purpose.
Incognito Fire & Security was built by a fire alarm engineer frustrated by wasting time searching through manuals, fault codes and technical documentation while on site. The platform was designed to put critical information in one place and provide instant answers when engineers need them most.
Kelvin Njoki
Fire Alarm Engineer & Founder
Over a decade working on fire alarm systems across commercial, residential and high security sites. Built Incognito Fire & Security to give engineers faster access to fault codes, manuals and technical support information.
Engineers were on their own at the panel
Fire alarm engineering spans dozens of manufacturers, hundreds of panel variants, and thousands of possible fault codes. Fault codes vary between firmware versions. Panel behaviour changes after software updates. A fault you clear on one site's MxPro 5 might present differently on another.
Before Incognito F&S, the options were: call the manufacturer helpline (often queued), search forums and hope, or rely on institutional knowledge that walks out the door when experienced engineers move on.
There was no centralised, searchable, up-to-date knowledge base. No AI that understood the difference between an Apollo XP95 and an Apollo Discovery. No tool built specifically for the way engineers actually work — standing at a panel, phone in hand, under time pressure.
A complete engineering platform, on your phone
Incognito F&S covers the working day of a fire and security engineer. It publishes 608 fault records for 49 panels, within a catalogue of 30 manufacturer records and 96 panel models, alongside evidence-led diagnostic, reporting and site tools.
Beyond fault diagnosis, the platform includes engineering calculators for battery capacity, voltage drop, SPL, detector spacing and cable sizing; a report writer that generates professional engineer reports; My Sites with a digital logbook for each installation; and an engineer forum for discussing problems from the field.
The result: fewer call-backs, higher first-fix rates and a more confident engineering team — whether you're a sole trader attending your first unfamiliar panel, or an operations manager who wants consistent fault-handling across a team of eight.
Built by engineers, for engineers
Every decision we make is shaped by how fire alarm engineering actually works on the ground.
Safety above everything
The AI assistant is guidance only — it sits below manufacturer instructions, the adopted code or standard, authority requirements and site-specific cause & effect documentation. It will never treat a permanent impairment as an acceptable fix.
Standards context
Diagnostic responses carry the selected market and jurisdiction. Where a verified reference applies, we identify its scope and evidence; where adoption or authority requirements are unknown, we say so instead of presenting certainty.
Accuracy over speed
Records that are not yet checked against a manufacturer source are clearly flagged, and each record shows its review status and, where one is cited, its source. We would rather show you a smaller, accurate database than a large one with errors.
Built for the field
We design every screen for one-handed use on a phone, standing at a panel. No dense tables, no tiny buttons, no interfaces that require a desktop. If it doesn't work in the field, it doesn't ship.
Engineer-first
We're not a software company that happened to pick fire alarms. We built this tool because we understood the problem from the inside. Feedback from engineers shapes every update.
Continuously updated
The fault database grows every month as we add manufacturers, panel variants, source-cited records, and clearly labelled provisional guidance. When manufacturers release new panel firmware, we update the database. The tool gets more useful over time.
Scoped to the selected market
The UK technical foundation is retained with its original scope. International requests do not inherit it automatically: records and assistant evidence are filtered by market, jurisdiction, edition and verification state.
Structured references retain their product scope, edition and market applicability; an EN reference is not presented as an adopted local requirement everywhere.
The GB code-of-practice foundation remains available to GB users and for explicit comparisons, without being treated as local guidance for another market.
A GB-specific reference retained with its scope. Cause-and-effect guidance in another market requires applicable local evidence and project requirements.
Technical catalogue
30 canonical manufacturers and 96 panel models are catalogued, with 608 fault records published for 49 panels. Reviewed technical products span 87 recorded product families, with provenance retained on published records.
Get in touch
Questions about the platform, fault database errors to report, or feedback from the field — we're always listening.
For fault database corrections, include the manufacturer, panel model, fault code and what you believe is incorrect. We investigate within 48 hours.
Incognito Fire & Security is a trading name of INCOGNITO GROUP LTD.