The Operations Diary is a dedicated scheduling tool built for fire alarm companies — not a generic calendar. Plan maintenance, emergency callouts, return visits, surveys, commissioning and office tasks from day, week, month and agenda views, and allocate work to your engineers.
Every job is colour-coded by type, status and priority — with a text label and icon alongside the colour, so it is readable at a glance and accessible to everyone. Emergencies and overdue work stand out; completed work is clearly marked; drafts and cancellations stay out of the way.
Jobs link to your customers, sites, assets and reports, so the diary is connected to the rest of your workspace rather than a silo. It is an internal tool for your team; the customer portal shows clients only their own confirmed appointments.
Engineering use cases
Real examples from the work fire alarm engineers do every day.
Plan a week of services across your engineers
The office schedules six-monthly services, a quotation visit and an emergency callout, allocates each to an engineer, and sees the whole week colour-coded by urgency in one view.
Raise and track a return visit
An engineer flags that a part is needed. The office picks it up from the diary, schedules the return visit, and it stays linked to the original job so nothing is forgotten. (Return-visit workflow expands in the next release.)
Keep on top of what is due
Filter the agenda to see planned work, sort by priority, and reschedule with a status change — every change recorded in the audit trail.
Key benefits
- ✓Day, week, month, agenda and engineer-timeline views with fast switching
- ✓Colour-coded by type, status and priority — with labels and icons, never colour alone
- ✓Automatic recurring service plans that schedule the next visit and roll forward on completion
- ✓Upcoming-services panel bucketed by due window, plus unallocated and overdue views
- ✓Return-visit workflow with dedicated statuses, parts tracking and one-click scheduling
- ✓Engineer allocation with double-booking conflict warnings
- ✓Operational analytics, CSV export and a customer-facing appointment view in the portal
- ✓Full audit trail on create, reschedule, reassign and status change
On the roadmap — coming soon
- soonDrag-and-drop reallocation and smart scheduling suggestions
- soonOffline engineer mobile diary with photo and signature capture
- soonPush notifications and external calendar sync (Google, Outlook, Apple)
- soonAccounting, CRM and route-planning integrations
Engineering responsibility note
Scheduling supports planning; compliance with maintenance frequencies remains the responsibility of the competent person and the applicable standards and contract.
Read our full safety statement →Start using Operations Diary today
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