Works for every engineer, at every stage
From apprentice to operations manager — Incognito F&S fits the way you work, whether you're on your first fault or your thousandth.
Learn faster. Look things up without the embarrassment.
Being an apprentice means encountering faults you've never seen before — and not always having a senior engineer available to ask. Incognito F&S gives you a way to look up any fault code or symptom before you call for help, so you arrive at conversations better informed.
The AI assistant explains not just what to do, but why — connecting fault symptoms to probable causes in a way that builds your mental model of how panels work. Every lookup is a learning opportunity.
- Plain-English explanations of fault codes
- Understand probable causes, not just steps
- Learn EN 54 and BS 5839 as you work
- Build fault knowledge across manufacturers
What an apprentice asked
What they got back
What an earth fault means
An earth fault occurs when the wiring insulation is compromised and a conductor makes contact with earth. On an addressable system this is usually a wiring fault in the field.
Where to start
- Note the zone and loop number displayed
- Isolate the zone and check if the earth fault clears
- Walk the zone cable route looking for pinched or damaged cable
- Check device bases for trapped or pinched cores
Reactive call, 08:47 — on the way to site
Manufacturer
Advanced
Panel
MxPro 5
Fault
Network fault — loop 2 devices 40+ offline
Diagnose on the drive over. Arrive prepared.
Service engineers attend reactive calls across multiple sites, multiple manufacturers, multiple panel generations. No engineer can hold every fault code in their head for every system they might attend.
With Incognito F&S, you can look up the fault before you arrive — know what you're walking into, what tools to bring, and what the likely cause is. First-visit resolution goes up. Call-backs go down.
- Diagnose on the drive over from the call details
- Know what tools to bring before you arrive
- Fast lookups at the panel when you need a second opinion
- Covers 17 manufacturers — never out of your depth
Panel depth, on demand. Commissioning faults handled.
Commissioning a new system means encountering every edge case the installation could produce — incorrect addressing, loop wiring issues, device incompatibilities, configuration errors that only show up under load.
The fault database goes deep on panel-specific configuration faults, firmware version differences, and commissioning edge cases. The AI assistant understands the difference between a pre-commission fault and a post-commission fault, and adjusts its diagnostic approach accordingly.
- Panel-specific configuration fault records
- Firmware version differences documented
- Commissioning edge cases and device compatibility
- EN 54 compliance checks in diagnostic responses
Commissioning fault records — example
Advanced MxPro 5 — network fault during commissioning
Apollo Discovery — device addressing conflict on loop initialisation
Kentec Syncro — sounder circuit fault after base connection
Protec Insight — panel not detecting devices after loop programming
Sole trader advantage
Compete on first-fix rate. Win repeat business.
As a sole trader, your reputation is everything. A callback costs you time and credibility. Being able to clear any fault on any panel — not just the ones you know well — is a genuine competitive advantage.
Incognito F&S gives sole traders the knowledge depth of a large team, from £14.99/mo. Take on maintenance contracts across more manufacturers. Attend reactive calls on unfamiliar panels with confidence.
One tool for the whole team. Consistent fault handling.
When eight engineers attend eight different faults with eight different approaches, your documentation is inconsistent, your call-back rate varies by engineer, and training new team members takes longer.
The Company plan gives every engineer in your organisation access to the same fault database and AI assistant. Consistent diagnostic approaches, consistent documentation, and a shared knowledge base that raises the floor for the whole team.
- Unlimited engineer seats — one subscription
- Every engineer uses the same knowledge base
- Raises the floor — juniors perform like seniors on known faults
- Priority data updates and dedicated support
Company plan includes
Ready to work smarter on site?
Start with 5 free AI questions a day — no card required. Upgrade to unlock the full fault database and unlimited questions.