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Advanced MxPro 5
Fault Finding & Support Hub
About Advanced
Advanced is a British manufacturer of intelligent fire alarm control panels. The MxPro 5 is their flagship multi-protocol panel, supporting Apollo, Hochiki, Nittan and OSDP protocols from a single platform. It is widely used in complex environments including healthcare, education and large commercial sites.
Panel Models Covered
Common Advanced Faults
The most frequently encountered fault types on Advanced MxPro 5 systems. Always verify against current manufacturer documentation.
Network fault
Communication failure between networked panels. Check network cable integrity, network card status and panel addressing.
Loop card fault
Loop card not responding or reporting errors. Check card seating, cable connections and loop card firmware.
Device communication error
Panel cannot address a device on the loop. Verify device address, check for wiring faults and loop isolator status.
PSU fault
Mains supply or battery charger issue. Check mains input, charger output and battery condition.
Battery low / flat
Standby battery voltage below threshold. Load test batteries, replace if capacity insufficient for BS 5839-1 standby period.
Sounder fault
Sounder circuit open or short circuit. Check wiring, sounder condition and end-of-line device.
Input / output module fault
I/O module not responding. Verify module address, wiring integrity and module power supply.
Zone disabled
Zone has been manually disabled — confirm with building management and re-enable when safe to do so.
Printer fault
Onboard printer paper empty or paper jam. Check paper supply and clear any obstruction.
Clock / time fault
Panel clock requires resetting. Check battery-backed clock circuit and update time/date.
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Safety Notice
Always verify fault information against current Advanced manufacturer documentation and technical bulletins. Fault descriptions on this page are guidance for qualified engineers only. Do not carry out work that could impair life-safety systems without proper assessment. Users remain responsible for all on-site decisions.
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